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FreefallNet Softphone offers perfect voice quality. Depending on your Internet speed, if you have a good headset and a microphone It works very well and it can be used with Windows 95/98/NT4/ME/2000/XP/CE, Mac OS and Linux operating systems. The level of performance will depend on Internet connection and speed of at least 32 kbps for both download and upload. |
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Sign Up Questions |
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| How do I set up account and make calls with my Soft-Phone? |
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To set-up your Soft-Phone account all you have to do is register on our website, click submit and follow the instructions. There are no activation fees or monthly fees and you may cancel at any time. PC to PC calls are FREE for personal accounts. Groups or cooperate accounts with private Channel communication has a small flat fee and calls to land lines or cell phones has special low RATES |
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| What payment methods are available? |
You will only need Credit cards if you are purchasing credits for land line and cell phones. For that we accept Visa, MasterCard, American Express, Diners Club and JCB through our merchant processor Paypal.
Soft phone calls to PC is FREE |
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| Do I need a PIN and a password? |
| The username and password you provided when you registered will be used to configure your softphone during installation. FreefallNet system administrator will contact you as soon as your account is activated. |
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| Can I sign up if I am located outside of the U.S.? |
| Yes you can sign up anywhere on earth (We would like to think there is internet everywhere) |
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| How do I view my call detail records? |
| When you purchase credits to call land lines and cell phones with our special low RATES, you will have access to an account management menu with a special link. This web page link will be sent to you as part of your activation email. |
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| How do I cancel my account? |
| Just send us an e-mail with your request at sales@freefallnet.com |
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| Are there any cancellation fees? |
| There are no cancellation fees. |
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| Can I reactivate my account? |
| You can reactivate your account by contacting customer service by e-mail at sales@freefallnet.com |
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| Will I have access to my account from another PC? |
| Certainly by downloading the Soft Phone again onto your new PC and follow the same set up instructions as before. |
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| What happens if my credit card is declined? |
| If your credit card cannot be charged, you will not be able to purchase credits to place any calls and you will need to contact customer service and provide another credit card. You may also decide to make PC to PC calls only, it is FREE |
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Troubleshooting |
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| The call is connected, but I cannot hear the person at the other end. |
| Check that you have a sound card, and either speakers or headset.
Adjust the speaker volume on the softphone dial pad (there are arrows next to the speaker icon to increase or decrease the volume) If you are using a router or firewall, see the router-related questions below. You may also need to disable your firewall.
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| The call is connected, but the person at the other end cannot hear me. |
| Check that you have a sound card, and either a microphone or headset/microphone combination. Adjust the microphone volume on the dial pad (there are arrows next to the microphone icon to increase or decrease the volume) |
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| My internet access is a 56kbps dialup line. Will this work? |
| Using FreefallNet Soft Phone with Microsoft Windows will usually achieve
acceptable results when the internet is accessed over a dialup
telephone line. Actual performance may depend on the PC configuration, level of internet congestion, and the quality of service provided by your ISP. |
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| The call is connected, but the audio keeps breaking up. |
| The source of the problem may be: Congestion on the internet. If
access to normal web sites is slow, this is the most likely cause. This
must be resolved by your Internet Service Provider or by re-setting your sound card. Use the tools available in the Windows Control Panel to test
your sound card. |
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| When I start the FreefallNet Soft-Phone, it tells me that the "server did not respond or could not be found". What does this mean? |
Either your internet connection no longer works (you can check this
easily with your web browser) or you are trying to use your Soft-Phone
behind a firewall or router that uses Network Address Translation
(NAT). You must configure your router to enable the SIP messages to pass between the Soft Phone and the server.
Some routers refer to this as Port Forwarding, while others call these
Virtual Server or Special Applications settings. The steps you need to take are:
Find out your own PC's private IP address. Do this using either the ipconfig (for Windows 2000 or XP) or winipcfg (for Windows 95 or 98) commands from the DOS prompt.
Configure your router to forward UDP packets on Port 5060 to
your PC's IP address (Port 5060 is used by the Session Initiation
Protocol [SIP] to set up your calls).
If you can successfully make calls but cannot hear any audio, you may also need to forward UDP packets on Ports 10,000 and 10,999. |
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General Questions |
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| What type of calls can I make when I am using FreefallNet’s Soft Phone? |
| FreefallNet Soft Phone allows you to make PC to phone calls to any valid phone number worldwide including mobile phones. You can also make PC to PC calls to other FreefallNet softphone account holders FREE for an unlimited time. |
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| Are there any numbers that I can not call? |
Calls cannot be made to:
911 emergency services
411 directory assistance
operator assistance
900 caller-pays services
(These numbers applies to the USA only) |
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| How can I make a call if I am already connected to the Internet? |
| After you have signed up, downloaded and install your Soft-Phone, you can make calls by keying in the full telephone number, starting with the country code, followed by the area code and the number. As soon as you click on the Call button, the Soft-Phone will dial the number. If you are dialing another user on their computer you will only need to key in their 5 digit numbers. For calls to land line or cell phone, you will need to dial the full telephone number in the format above while calls to Computers will require dialing the 5 digit user name of the person you are calling. |
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| Will I be disconnected from the Internet once I make the call? |
| To make calls from your PC using FreefallNet Soft Phone you have to be connected to the Internet. You will not be disconnected from the Internet when making a call. |
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| Can I receive incoming calls when I am using FreefallNet Softphone? |
| Yes, you can receive calls on your computer when another user on the FreefallNet keys in your 5 digit username number. You can also choose to buy a telephone number from us and use it to receive incoming calls. Send email to sales@freefallnet.com and place your order for a private telephone number of your own |
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| What operating system do I need to use FreefallNet Soft-Phone? |
| The Soft-Phone client can be downloaded on Windows 95, 98, 2000, ME, XP, Vista and Windows 7 |
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| Do I need any special software or hardware to use FreefallNet Soft-Phone? |
| Apart from the Soft Phone software (which you download after your account is activated), your PC will need a sound card and either a headset or microphone/speaker set. We recommend that you use either a headset or a USB port compatible handset. This should eliminate any possibility of echo to the party you are talking to resulting from their voice traveling back into the PC speaker on your end. |
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| Does my computer need additional memory? |
| No |
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| Do I need to change telephone carriers or ISP? |
| No. There is no need to change your telephone carrier or your ISP in order to use our Soft Phone. |
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| What is the sound quality of these calls? |
| Sound quality may vary due to your connection to the Internet, i.e. dial up versus broadband, and the congestion level of your Internet access resulting from bandwidth available from your Internet provider at the time of your call. |
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| Are my calls secured? |
| Calls are as secure as the calls that you make from your telephone. |
